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EXTRA CREDIT The subject that I interviewed was Mike Anderson from Allstate Insurance. Mike is an agent who owns his own office and has his own employees but at the same time is also an employee himself for the Allstate Corporation. The nature of Allstate is the sales of different lines of insurance policies. Mike's office is very service oriented although they are in the sales business. He classifies his office as a retail business …

…given a call to find out if ! they indeed had a home. If they do, then the agent or whoever was calling should offer them a quote on the home and car together so the client could compare what they could pay to what they are paying. Hopefully this would show that there would be savings with the company, the client would switch coverage to them, and new business would have been created. ------------------------------------------------------------------------ **Bibliography**