Essay Database

Total Quality Management Within this report I will discuss the need for Fresher Plc to implement Total Quality throughout its organisation. This will mean that there will need to be an understanding of what Total Quality Management is, what approach to take and how the company will have to change to make it work. The aim of TQM is to ensure that each activity contributes to achieving the key objectives of the business, and is …

…never- ending improvement. According to John Oakland there are three basic principles to this continuous improvement : focusing on the customer, understanding the process and seeing that all employees are committed to quality. Fresher plc should begin with management change and a corporate vision implemented through a mission statement. Commitment, Teamwork and good communication will aid the improvement of operating processes within the business which will hopefully lead to the business earning back their customer base.