Total Quality Management
What is Total Quality Management?
Quality is not determined or defined by the producing company. Quality is determined by the customer. Thus quality of a product or a service is the customer?s perception of the degree to which the product or service meets his or her expectations. Total Quality Management (TQM) is an approach to improving competitiveness, effectiveness, efficiency and flexibility of the organization in satisfying the customer demands. It is a process that …
Is this Essay helpful? Join now to read this particular paper
and access over 480,000 just like this GET BETTER GRADES
and access over 480,000 just like this GET BETTER GRADES
…Steven W. Hartley, William Rudelius, Marketing Third Canadian Edition, Richard D. Irwin, 1998
4) W. Edwards Deming, Out of the Crisis, Massachusetts Institute of Technology, Center for Advanced Engineering Study, Cambridge, Mass., 1986
5) Maria Therese Cugno, A Framework For Implementing Multiple Total Quality Management And Continuous Quality Improvement Projects, McGill University, Montreal, Quebec, 1994
6) Total Quality Management, http://www.essayworld.com/members/essays/11/1495.shtml
7) TQM-Providing for a sound business plan and strategy, http://members.tripod.com/fjcm/topics.htm
Need a custom written paper? Let our professional writers save your time.