Total Quality Management, Quality Management and Productivity
Introduction
Over the last decade, the goal of organizations has been to provide a high level of quality of products and service at the lowest cost in order to reach customers' satisfaction and to be the most competitive. Quality has become crucial in the success or failure of organizations. The increased emphasis on quality has lead many of them to adopt a Total Quality Management Approach.
Definition: Total Quality Management (TQM)
Total: Every person in …
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…other factors which do not involve the customers have to be taken into consideration for the successful implementation of TQM
Bibliography
References:
Dexter A. Hansen, Total Quality Management (TQM) Tutorial/Help Page. Retrieved 08/12/2005 from
home.att.net/~iso9k1/tqm/tqm.html
Kurtus, R., Basic Principles of Total Quality Management (TQM) May 28,2001
Trillium Software, Press Releases Retrieved 08/11/2005 from
www.trilliumsoftware.com/site/content/km/press
·http://www.skyenet.net/~leg/tqm.htm
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