Human Resources
Recognize individual achievements
Reward team productivity
Compensate employees for the acquisition of new skills
Remain competitive with its salary structure.
AAL has 15 service teams, organized geographically, that perform all
services necessary for the company's insurance products. For example, a
team, comprising 25 employees, can underwrite a policy, pay a claim, change
beneficiaries and modify coverage levels. Furthermore, team members can
provide these services for any product, be it life insurance, health or
disability insurance.
Before developing …
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…their associated dollar value.
Employees are paid a base wage for the primary service they perform, and
they can receive incremental pay increases for each service added to their
repertoire of skills.
A team-incentive program:
AAL has implemented a team-incentive program through which the entire team
is awarded an annual bonus based on three factors:
Productivity
Customer satisfaction
Quality of work.
This team incentive can be worth as much as 10% of an employee's annual
compensation.
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