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Case Introduction This case examines the Human Resource Management system at American Airlines and its role in the airline's past and continued success. The case takes us through a time line from 1980 to 1992 of the company; of how the growth of the company was followed by changes in the strategy, changes in the HR policies at different time and finally their effect and impact on the employees and the company as whole. Events 1. 1978: Deregulations of …

…organizational change program was initiated called CTL. Its purpose was to institute changes that would create an environment such tat " every employee at AA ha the responsibility to do what needs to be done at any moment to meet the corporations business objectives and each employee has full corresponding authority. Owner ship and leadership were very important for this. This was done to encourage mangers to fully share information and decision making with their employees.