Effective Listening
In a monthly marketing meeting, the marketing manager wants 5 of his staffs to conduct a research on market share on 5 different areas. Each staff is assigned a territory. The manager rejects, one month later in the same meeting, one of the 5 reports because the research is on the wrong territory.
If we assume the ability of all staffs is the same, then it is obviously a communication breakdown that causes the wrong research was conducted. …
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…Rinehart and Winston
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Werner, E.K. (1975), "A study of communication time", M.A. thesis, University of Maryland - College Park.
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