HABIT # 5 EMPATHIC COMMUNICATION „h SEEK FISRT TO UNDERSTAND, THEN TO BE UNDERSTOOD The basic concept of this chapter „h TAKE TIME TO DIAGNOSE We tend to rush into things and fix them up with good advice, rather take the time to understand the problem at hand. „h READING AND WRITING, NOT LISTENING Very few people have had training in listening and therefor use a listening technique. To interact effectively one must really understand the problem. …showed first 75 words of 732 total…

…showed last 75 words of 732 total…other intellectually but do not look at the factors underlying the other parties positions and are therefor not open to new ideas. This means that the communication is not creative or synergistic and produces a low form of Win/Win. The third and most productive level is the synergistic Win/Win level. Due to the fact that this type of communication needs high trust, the solutions that it produces are better than any originally proposed