habits
HABIT # 5
EMPATHIC COMMUNICATION
„h SEEK FISRT TO UNDERSTAND, THEN TO BE UNDERSTOOD
The basic concept of this chapter
„h TAKE TIME TO DIAGNOSE
We tend to rush into things and fix them up with good advice, rather take the time to understand the problem at hand.
„h READING AND WRITING, NOT LISTENING
Very few people have had training in listening and therefor use a listening technique. To interact effectively one must really understand the problem. …
Is this Essay helpful? Join now to read this particular paper
and access over 480,000 just like this GET BETTER GRADES
and access over 480,000 just like this GET BETTER GRADES
…other intellectually but do not look at the factors underlying the other parties positions and are therefor not open to new ideas. This means that the communication is not creative or synergistic and produces a low form of Win/Win.
The third and most productive level is the synergistic Win/Win level. Due to the fact that this type of communication needs high trust, the solutions that it produces are better than any originally proposed
Need a custom written paper? Let our professional writers save your time.