Quality service in hospitality management
What is Quality service in the hospitality industry?
Quality service is the result of an operations effort to discover exactly what the guest want. Once those those needs and desires are known, procedures are implemented to deliver those wants effectively and consistently. When an operation meets guest expectations, it is providing quality service. (Rey A.M & Wieland F,1985,p.18)
Quality within a service environment can be examined in a number of differing ways (…
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…company.
Every hospitality organization should follow these methods which will result in to consistent and quality service :-
"Recognize the efforts and contributions of the staff
Reward staff with compensation directly linked to performance
Motivate staff to improve performance
Orient staff towards goal achievement
Retain key employees through the use of management training programs
Attract quality employees with an effective performance...system" (Compensation Resources)
How technology help 5 star hotels to achieve consistent and quality service
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