Empirical methods:
…
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…carried out exactly or at all , at a certain stage, one may end up with a kiosk which is not user-friendly.
Bibliography:
 Dix, A., Finlay, J., Abowd, G. and Beale, R.(1998). Human-Computer Interaction. 2nd Edition. Hemel Hampstead, England : Prentice Hall International(UK) Ltd. Pp 415- 427.
 Preece, J., Rogers, Y., Sharp, H., Benyon, D., Holland, S. and Carey, T. (1994). Human-Computer Interaction. Wokingham, England: Addison-Wesley Publishing Company. Pp 628-638 and 641- 649.
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