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All businesses make decisions and carry them out efficiently. People need to know what they are doing. Businesses have a structure that groups people into areas of similar work so that it can be easily managed. Businesses which are divided up into different working groups are called 'Functional areas' Research is needed to find out how they are divided & understand how they work. To make products or provide services, a business is involved …

…such as: * People, for example operators, managers, support staff, specialists * Materials, for example products for retailing, raw materials * Equipment, for example vehicles, computers, machinery. Marketing and Sales Businesses carry out a range of activities to find out about customers' needs and then provide for them. These activities include: * Market research * Promotion Customer Service To keep their customers happy, businesses provide a range of customer services, Including: * Providing information * Giving advice * Care and attention * After-sales service